Rob Stevens

Last updated March 20th 2007

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Rob Stevens
Seattle, Washington 98105 USA
http://www.superrob.com

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WORK EXPERIENCE	Marketsync Program Manager	2/2006 - Present Kirkland, Washington
	Managed client relationships, provided quotes for additional products and services, and continuing Marketing activities as listed below. Successfully grew key accounts past introductory stages. Architected a Search Engine Optimization (SEO) plan and executed said plan, tripling web traffic over a six month period, and increasing unique visitors two and a half times in the same period. Created marketing collateral, including single-sheet sales slicks. Started a company blog, designed to educate current and prospective clients, as well as increasing Marketsync's profile amongst our peers. -
	CallVision Technical Support Specialist	2005 - 2006 Seattle, WA
	Answered support requests from clients by phone and e-mail. -
	University of Washington, Bothell: The Commons Business and Advertising Manager	2003 - 2005 Bothell, WA
	Solicited advertising for student publication, managed client relations. Senior Staff Writer Wrote editorial and feature content for student publication, centered on gaming and technology. -
	DesignFusion Corporation Independent Consultant / Freelance Journalist	2001 - Present Seattle, WA
	Contributor to GearLive and PlayFeed weblogs. Consulted with Planet GameCube for web design and web server platform, as well as writing editorial and news content (see Volunteer section). Contracted to Kemco Games to consult on publishing decision for Rogue Ops (multiplatform console title), as well as Manual Editing for Dai Senryaku VII: Modern Military Tactics (Xbox title). Other freelance projects include IGN's Wireless channel and Next-Generation Online. -
	Data Critical Corporation Webmaster / Web Developer	2000 - 2001 Bothell, WA
	Internet and Intranet Website Design. Responsible for the successful management of all marketing website software releases, content management (Visual SourceSafe), and release schedules. Reported directly to both the Director of IT and Marketing Manager. -
	Boss Game Studios MIS Assistant / Webmaster	1999 - 2000 Redmond, WA
	Implemented "Developer Diary" blog, fan "Forums", and redesigned website. Arranged interviews with the press. Wrote manual content for Boss Rally for Windows, and World Driver Championship for Nintendo 64. Wrote in-game and web-based character bios and speech for Stunt Racer 64 for Nintendo 64. Liaison between the tester and developer groups. -
	AT&T Wireless Services National Support Center Representative - PC/LAN Support	1997 - 1999 Redmond, WA
	Provided phone-based technical support to AWS employees in Washington State, trained the support center on common issues and techniques, and eventually used this group as the "template" for building a nationwide PC Support helpdesk at their Seattle location. -
	Entex Information Services National Support Center Representative - AT&T Wireless	1996 - 1997 Redmond, WA
	Provided phone-based and desk-side technical support to AWS employees nationwide, and at AWS headquarters in Kirkland, WA. Contract Acquired by AT&T Wireless in June, 1997. Technical Support Representative , Second Tier - Microsoft Supported Microsoft employees as a 2nd Tier technician, handling escalations from 1st Tier technicians. Transferred to AT&T Wireless in February, 1997. -
	Keane, Inc. Technical Support Representative - Microsoft Windows 95, Multimedia, Games	1995 - 1996 Seattle, WA
	Provided phone-based support to Microsoft customers across a variety of platforms and networking topologies. Trained technicians new to the group. -

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EDUCATION	University of Washington Bachelor of Arts in Business Administration (Marketing, Management)	9/2005 - 6/2007 Bothell, Washington
	3.51 Grade Point Average -
	Cascadia Community College Associate of Arts in Academic Transfer - Business	9/2003 - 6/2005 Bothell, Washington
	3.53 Grade Point Average -
	Cascadia Community College Certification in Game Design	1/2005 - 6/2005 Bothell, Washington
	4.0 Grade Point Average -

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AWARDS AND HONORS	University of Washington, Bothell, WA - 2007 Dean's List in Autumn 2006, Winter 2007. Earned the Navigator Award for BUS 480 Global Environment of Business Capstone (awarded to a single student in each section of the class each quarter). Public Information Officer for UW Bothell chapter of Delta Epsilon Chi (�?�?�?�?�?§). Placed 2nd in International Marketing at the Delta Epsilon Chi (�?�?�?�?�?§) 2007 State Career Development Conference. Qualified for and Competed in International Marketing at the Delta Epsilon Chi (�?�?�?�?�?§) 2007 International Career Development Conference. Cascadia Community College, Bothell, WA - 2005 President of the Cascadia Business Club. Inglemoor High School, Bothell, WA - 1994 Qualified and Competed at the State level in DECA. Earned the Nordic News "Most Valuable Staffer" Award (highest offered by the organization). Earned the Drama Club "Service Award" (highest award offered by the club).

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COMMUNITY INVOLVEMENT	Seattle MindCamp 2006 - Current Camp Counselor Assisted with prepping and cleanup of the facility, coordinated A/V presentations. Planet GameCube 1998 - Current IT Director, Senior Editor Manage web, e-mail and database servers. Write editorial content. Manage worldwide staff of over 30 writers. Attend press events and media briefings. Conduct interviews with developers and other key figures in the game industry. Cover breaking news as it happens. The website started as "The 64 Source", then became "OperatioN2000", then merged with "PlanetN2000" to become "PlanetGameCube". Susan G. Komen Foundation - Race For The Cure 2001 - 2006 Audio/Visual Lead Co-Honoree of the 2004 Group Volunteer award Microsoft Beta Tester for Windows Vista, Windows Vista Ultimate Extras, Windows XP, XP Service Pack 1, Windows .NET Server, Office 2007, Asheron's Call 2, Xbox Live. Other Beta Tester for TiVo Series 2 Software, Everquest Online Adventures, Auto Modellista, The Matrix Online, World of Warcraft.

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